- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Maintain Sales files in an organized fashion and as per specified standards.
- Maintain Accounts Coverage Program
- Complete monthly competition statistics of all area hotels and turn into the Director of Sales by the fifth of each month.
- Complete all 'Month End' reports for the Director of Sales and send to Corporate according to established timeframe.
- Type and process all contracts, proposals, memos and general correspondence for sales/catering staff.
- Type and distribute all banquet event orders, banquet checks and Daily Event Sheets for the Catering Manager.
- Answer phones for sales/catering staff if not picked up by third ring; Record messages as appropriate.
- Open, date, stamp, and allocate all hotel mail to the appropriate departments for handling.
- Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
- Type, process and distribute all RFP's as directed by DOS.
- Review all 'OUT' mail from Sales and Catering Managers.
- Maintain trace for all Sales and Catering Mangers.
- Order and maintain all Sales forms as specified and participate in monthly inventory counts.
- Oversee and maintain efficient operation of the e-mail system for Corporate communications daily.
- Review all 'OUT' mail from the General Manager and process as per instructions.
- Process monthly office supply order for entire hotel; ensure budget guidelines are met.
- Assist with the administration of the checkbook accounting system as directed by the Director of Sales.
- Perform any other duties requested by the General Manager or Director of Sales.
- Access to back of house areas of the hotel and sensitive information
- Interact and occasionally have unsupervised contact with guests and/or colleagues
- Access and control to sensitive areas in the hotel premises, including the Hotel Safe and secured file cabinets
- Maintain a high level of trust and responsibility
- Represent the company with certain level of reputation and good character as well as exercise sound judgement
